Work + Play: How a 180-Member London Coworking Space Automated Print Billing with Nexudus Integration
Work + Play's community manager was manually tracking and billing every print job for 180 members, pulling her away from running the space. With ezeep's Nexudus integration, billing is fully automated, setup was "dead easy," and printing is no longer anyone's extra job.
How a Community Manager Stopped Being the Print Help Desk
Work + Play is a vibrant coworking space in Finsbury Park, London, serving 180 members with an open space design, a dog-friendly policy, and a dedicated community manager. The space runs on Nexudus as its workspace management platform, and everything about the member experience is designed to be easy. But before ezeep, printing was the exception.
The Challenge
The community manager was manually handling print billing: charging members for usage, managing requests, and tracking costs. Every print job created administrative work that pulled the community manager away from what they should be doing, building relationships and running the space.
"To find an easy solution that would just bill our members directly rather than come to our community manager and have her do all the labour of charging and printing for people was great," says Antonia Johnstone, Community and Sales Manager at Work + Play.
"Especially since moving to ezeep, we can now print double sided with ease."
Antonia Johnstone
Community & Sales Manager - Work + Play
The Solution
ezeep's integration with Nexudus solved the billing problem directly. Members gained access to printing with automatic billing handled through the Nexudus platform. No manual tracking, no staff intervention required.
"It seemed like the most obvious choice," says Johnstone. "All we needed to do was activate an account and have the integration set up within Nexudus and it was dead easy."
The Outcome
The community manager is no longer burdened with printing administration. All 180 members print within seconds and costs are tracked and billed automatically. Johnstone also highlights an unexpected improvement in print quality.
"Especially since moving to ezeep, we can now print double sided with ease," she says.
Why It Matters
In many coworking spaces, the community manager ends up as the de facto IT support and billing administrator for printing. That is a misuse of their role. This case study shows a clean before-and-after: before ezeep, billing was manual. After ezeep with Nexudus, billing is automated and the community manager focuses on members. For any coworking operator running Nexudus, this is a directly replicable integration.
About Work + Play
Work + Play is a coworking space in Finsbury Park, London, serving 180 members. The space features an open plan design, a dog-friendly policy, and a dedicated community manager focused on building a strong member community. Operations run on Nexudus as the workspace management platform.
Project Highlights
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