PHG Viersen | Mobile Healthcare Printing

Equipping Non-Technical Staff with Printing That Works Anywhere

When 40 employees spend most of their time at external appointments and in home offices, they need to print documents from wherever they are working. The challenge is that these employees are not technically proficient, the organization uses a mix of printer brands, and only authorized users should be able to print.

The Challenge

With 40 tablets in the field, employees needed to print Word, Excel, PDF files, and documents from web applications while on the move and from home. The printing process had to be extremely simple, because many employees are not technically proficient. Adding to the complexity, the organization uses a mixed printer landscape across offices and employees' homes, including printers from Kyocera, HP, Brother, and Canon. On top of that, only authorized users should be able to print their documents.

"Everything is running smoothly. I am satisfied with the solution. The implementation was trouble-free."

Andreas Schuren

IT Provider - PHG Viersen

The Solution

ezeep provides location-independent mobile printing from the 40 tablets to any printer in the organization's network or at employees' homes. User authentication ensures only authorized access. The solution handles the mixed printer landscape transparently without requiring employees to install individual drivers for each printer model.

The Outcome

Andreas Schuren of Schuren EDV-Service, who provides IT support for PHG, is satisfied with the deployment: "Everything is running smoothly. I am satisfied with the solution. The implementation was trouble-free."

Employees now print documents from their tablets at field appointments, in the office, or at home without technical complications.

Why It Matters

Mobile workers using tablets who need to print at multiple locations with mixed printer hardware is a common scenario in healthcare and social services. The employees in this case are not IT-savvy, which makes simplicity non-negotiable. ezeep's ability to handle diverse printer models across different locations from a single mobile app, with user authentication, is exactly the capability these organizations need.